Cancellation / Return / Exchange Policy
At HomeEase by ZZMore, we want you to shop with confidence. If something isn’t quite right, we’re here to help.
Cancellations
- Orders can be cancelled within 24 hours of purchase if they haven’t been shipped.
- To cancel, please contact us immediately at home_ease@zzmore.store with your order number.
Returns
- You may return most items within 14 days of delivery for a full refund or store credit.
- Items must be unused, in original packaging, and in the same condition you received them.
- Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.
Exchanges
- We gladly offer exchanges if the item is defective, damaged, or incorrect.
- For size, color, or product preference exchanges, return the original item and place a new order once your refund/store credit is processed.
Non-returnable Items
- For hygiene and safety reasons, certain products (e.g., cleaning cloths, opened kitchenware, or personal use items) cannot be returned once unsealed or used.
Refunds
- Once your return is received and inspected, we’ll notify you and process your refund within 5–10 business days to your original payment method.
Need Help?
If you have any questions about cancellations, returns, or exchanges, please reach us at home_ease@zzmore.store