Cancellation / Return / Exchange Policy
Cancellation, Return & Exchange Policy
At P&C AFROMART, we value your satisfaction and are committed to delivering fresh, high-quality African groceries to your door. Please review our cancellation, return, and exchange policies below:
Order Cancellation
- Before Dispatch: You may cancel your order within 1 hour of placing it, as long as it hasn’t been packed or shipped.
- To request a cancellation, please contact us immediately via the ZZMore messaging system, use the Inquiry functionality available in store or email.
- Once an order has been dispatched, it cannot be cancelled.
Returns & Exchanges
Due to the perishable nature of many of our products (including fresh food items), we do not accept returns or exchanges on grocery items unless:
- The item arrived damaged, expired, or incorrect
- The product was not as described on the product page
If you believe there is an issue with your order, please notify us within 24 hours of delivery, including:
- Your order number
- A clear photo of the item(s)
- A brief description of the issue
We will review your request and respond with a resolution, which may include a refund, store credit, or replacement.
Refunds
Approved refunds will be processed to your original payment method within 5–7 business days, depending on your bank or card provider.
Non-Returnable Items
We are unable to accept returns on:
- Perishable food items (fresh produce, frozen items, dairy, etc.)
- Opened or used products
- Items returned without prior communication
Our Promise
PCAFROMART is committed to quality and customer care. If we’ve made a mistake, we’ll make it right.
If you have questions about your order, don’t hesitate to reach out. We're here to help.
Contact Us:
Via your ZZMore account messaging system
Guildford, United Kingdom
Visit our store