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Return & Refund Policy

At ZZMore Open Market, we aim to ensure a fair and transparent shopping experience for both customers and vendors.

Returns

• Customers may request a return within 30 days of purchase.

• Items must be unused, in their original condition, and in original packaging, unless the item is faulty or damaged.

• Certain items (such as perishable goods, personalised items, or hygiene-sensitive products) may be non-returnable. These exceptions will be clearly stated on the product page.

• Customers are responsible for return shipping costs, unless the item is faulty, damaged, or incorrect.

Refunds

• Once a returned item is received and inspected, eligible refunds will be processed within 3 business working days.

• Refunds will be issued using the original payment method, unless otherwise agreed.

• Shipping fees are non-refundable, except where required by law or in cases of faulty or incorrect items.

Faulty or Incorrect Items

• If an item arrives damaged, defective, or incorrect, customers should contact customer support within 48 hours of delivery, providing clear evidence where possible.

• In such cases, return shipping costs may be covered, and a full refund or replacement will be arranged.

Vendor Responsibility

• ZZMore operates as an open marketplace. Individual vendors are responsible for fulfilling orders and handling returns in line with this policy and UK consumer law.

• Where vendor-specific return conditions apply, these will be stated clearly on the product listing.

Contact Us

For all return or refund enquiries, please contact ZZMore Customer Support via the WhatsApp chat or the contact page for assistance.