At TR Accountancy Services, we are committed to delivering accurate, reliable, and professional accounting and compliance services. This Warranty Policy outlines our commitment to quality and what you can expect when using our services.

1. Our Service Commitment

We guarantee that all services provided by TR Accountancy Services will be:

• Carried out with reasonable care, skill, and diligence
• Delivered in line with UK regulatory standards and best practices
• Completed using the information provided by you, the client

2. Accuracy & Responsibility

We take every step to ensure accuracy in all submissions, including filings with HMRC and Companies House. However:

• The accuracy of our work depends on the completeness and correctness of information provided by you
• We are not liable for errors resulting from incorrect, incomplete, or delayed information from clients

3. Correction Guarantee

If an error occurs due to our oversight:

• We will correct the error at no additional cost, provided it is reported within 30 days of service completion
• Where applicable, we will assist in resolving issues with HMRC or Companies House

4. Service Limitations

Our warranty does not cover:

• Penalties, fines, or interest arising from late submission caused by client delays
• Changes in UK tax laws or regulations after service delivery
• Decisions made by HMRC or Companies House beyond our control

5. Timeframes & Delivery

We aim to complete all services within agreed timelines. However:

• Delivery depends on timely client communication and document submission
• Delays caused by third parties (e.g. HMRC processing times) are outside our control

6. Refund Policy

Due to the nature of professional services:

• Fees are generally non-refundable once work has commenced
• Refunds may be considered in cases where services have not been delivered as agreed

7. Ongoing Support

We provide guidance and support following service delivery where required. Additional services or extended support may be subject to separate fees.

8. Client Responsibility

To ensure the best outcome, clients must:

• Provide accurate and complete information
• Respond promptly to requests
• Review submitted documents where applicable

9. Contact Us

If you have any concerns regarding our services, please contact us directly through the support icon in store. We are committed to resolving issues quickly and professionally.

Our Promise

At TR Accountancy Services, we stand behind the quality of our work and are dedicated to helping your business remain compliant, organised, and financially confident.