Returns & Refund Policy

Last Updated: [22nd June, 2026]

At BHS Scents, customer satisfaction is important to us. We take pride in providing high-quality perfume oils and fragrance products. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

1. Your Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection laws.

If a product is faulty, damaged, not as described, or incorrectly supplied, you may be entitled to a repair, replacement, or refund in accordance with your legal rights.

2. Returns Eligibility

To be eligible for a return, products must:

• Be returned within 14 days of delivery.
• Be unused and in their original condition.
• Be returned in their original packaging.
• Include proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

3. Hygiene & Safety Policy

Due to the nature of fragrance products and for hygiene and safety reasons, we cannot accept returns on:

• Opened perfume oils
• Used fragrance products
• Products that have been tampered with
• Products that have been partially consumed

unless the product is:

• Faulty
• Damaged upon arrival
• Incorrectly supplied

This policy helps ensure the safety and quality of products for all customers.

4. Faulty, Damaged or Incorrect Items

If you receive a product that is:

• Damaged during delivery
• Faulty
• Incorrectly supplied

please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Upon review, we may offer:

• A replacement product
• A full refund
• A partial refund where appropriate

5. Change of Mind

If you change your mind after receiving your order:

• Unopened and unused products may be returned within 14 days of delivery.
• Customers are responsible for return postage costs unless the item is faulty or supplied incorrectly.

Products must be received back in a resalable condition before any refund can be processed.

6. Refund Process

Once your return has been received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be processed to the original payment method.
• Refunds are typically issued within 5–10 working days depending on your payment provider.

Shipping charges are non-refundable unless:

• The product was faulty.
• The product was damaged upon arrival.
• The wrong product was supplied.

7. Exchanges

We only replace items if they are:

• Faulty
• Damaged
• Incorrectly supplied

If you require an exchange, please contact us before returning the item.

8. Return Shipping

Customers are responsible for ensuring returned products are packaged securely.

We recommend using a tracked delivery service, as we cannot be held responsible for returns lost in transit.

Unless the item is faulty or incorrectly supplied, return shipping costs are the responsibility of the customer.

9. Non-Returnable Items

The following items are non-returnable unless faulty:

• Opened perfume oils
• Used fragrance products
• Sale or clearance items
• Gift cards
• Promotional or complimentary items

10. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your card provider or bank, as processing times may vary.
3. If you have completed the above steps and still have not received your refund, contact us.

11. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact:

BHS Scents

Email: bhsscentsandmore@gmail.com
We are committed to resolving any issues fairly and promptly.