African Ankara Print Free Size Cape Top UK

Warranty, Returns & Refund Policy – Deedah

At Deedah, we are committed to delivering high-quality, ready-to-wear Afro-chic pieces. Your satisfaction is important to us, and we stand behind the craftsmanship of every item.

1. Quality Guarantee (Warranty)

All Deedah products are carefully inspected before dispatch. We guarantee that items are free from manufacturing defects at the time of delivery.

If you receive a defective or damaged item, please contact us within 7 days of delivery with clear photos of the issue. We will gladly offer a replacement, repair, or full refund where applicable.

2. Returns Policy

We accept returns under the following conditions:

• Items must be returned within 14 days of delivery
• Items must be unworn, unwashed, and in original condition
• All original tags and packaging must be intact

Non-returnable items:

• Worn or altered items
• Items damaged after delivery
• Sale/discounted items (unless faulty)

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

3. Refund Policy

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method
• Shipping fees are non-refundable (unless the return is due to our error)

If your return does not meet our policy conditions, it may be declined and sent back to you.

4. Exchanges

We offer exchanges for size or style (subject to availability).
To request an exchange, please contact us within 7 days of receiving your order.

5. How to Request a Return or Report an Issue

To initiate a return, refund, or warranty claim, please contact us with:

• Your order number
• A description of the issue
• Clear photos (if applicable)

We will guide you through the next steps promptly.

6. Contact Us

For all return, refund, or warranty enquiries:
Chat via Support in store.
Location: Peterborough, UK

At Deedah, we believe in fashion with meaning and quality you can trust. We are here to ensure your shopping experience is smooth, fair, and enjoyable.